Frequently Asked Questions
When do the gift cards arrive?
You can schedule your card to arrive at a specific date, or if not specified, the gift card will be delivered once the order has been received and verified. Most deliver within 1-2 hour of purchase but please allow up to 24 hours for verification. If there is is a special need to accelerate the process, please contact us, we will try to help but to ensure expediency please make sure your method of payment information exactly matches the information on file with the issuer, and all contact info is fully current and regularly monitored.
How do I get the bonus card?
If your order is eligible for a bonus gift card, that will arrive 6-24 hours after delivery of the purchased card. Please note bonus cards can only be issued initially to the purchaser, but if you need it sent elsewhere then please contact us and we can discuss and we'll see if we can help.
If I included a personal message where does that go?
Personal messages are stored for 30 days, after that they are purged.
What if the gift card doesn’t cover the full cost of an order?
You can pay the remaining balance using one of the methods of payment we accept, and some third party payment options may not combine.
What if the gift card information is lost?
In some cases we can help replace the card information, but Newton is not responsible if funds are lost and stolen so please treat as currency.
What happens if I need to return something purchased with a gift card?
Newton’s return and exchange policy covers items purchased with gift cards, and any refunds would be returned to original card or issued new card of equivalent value. Non-gift card monies applied in combination are eligible for refund to the same method of payment in accordance with those policies.
Any Restrictions?
Gift cards do not expire, and are considered final sale and not eligible for refund. Gift cards cannot be used to purchase other gift cards and gift cards purchased with gift cards are not eligible for any bonus award via promotion or otherwise. Gift cards cannot be applied to previous purchases.
If any questions please feel free to contact us and we'll be happy to help: Newton Support
Periodically Newton Running Company, Inc. will issue codes as a means of promotion. All codes expire 48 hours after publication unless stated otherwise.
Codes are only applicable to forthcoming transactions within stated window based on United States Eastern Standard Time, or 48 hours after initial publication, and do not apply to previous purchases and cannot be combined with any other promotion or special pricing. Excludes gift cards, and not eligible for rainchecks or substitution.
Offer is valid only with orders placed directly via newtonrunning.com until termination of promotion in accordance timeline or availability, at Newton Running Company's discretion. Offer carries no redemptive value in any regard and does not apply to prior purchases and is non-transferrable or convertible in any manner; Newton reserves the right to change, modify or terminate this promotion at any time at their discretion and without notice.
Please note, if product is received via promotional code and order is returned, promotional product must also be returned in new and resalable condition. Failure to do so may result in a deduction of the full retail value of promotional product from any potential refunds
These rules apply to all promotional codes issued by Newton Running Company, Inc. unless explicitly stated otherwise without exception. Please see Terms & Conditions for additional details.
Have a question or need help with returns, exchanges, or not sure what model is the right one for you? Please send us an e-mail at newtonsupport@newtonrunning.com OR give us a call:
- (877) 860-7695 Toll Free Mon - Fri 9 a.m.-5 p.m. (MST)
- (303) 442-1113 in Boulder Mon - Fri 9 a.m.-5 p.m. (MST)
- Our retail and international distribution partners can be found on the Retail Locator page.
All Newton Running shoe models have an average lifespan of 350-500 miles (500-800 km), though many factors can have an effect on the longevity. If you don't keep track of your mileage, you can usually tell when you need to retire your current pair based on how they feel - once your Newton shoes are no longer giving you the same "pop" they once were, it is probably time for a new pair.
We are not able to ship to any countries where we have an exclusive distribution partner. Please use our International Distributor page to find your nearest distributor. If you do not have a retailer in your country, we are able to ship to you directly, however, you will be responsible for the cost of international shipping plus any additional duties or taxes when the package clears Customs. Please send a note to our International Sales point person with your order confirmation number if you have placed an order to be shipped internationally confirming you agree to pay these additional fees. Please note International shipments are not eligible for our return policy, at most we can only extend credit in these circumstances. No order is eligible for refund or credit in instances where duty and tax are the responsibility of the customer. All return shipping charges are the obligation of the customer, and shipping, duty, and other charges are not refundable, nor eligible for credit. And Newton cannot be held responsible for an order once it has departed US borders.
Registration for our ambassador program opens in October of each new year! The application can be found on our Facebook page. We do also offer 10% off if you sign up to be a Club Newton member! Simply submit your email address on newtonrunning.com or reach out via email to newtonsupport@newtonrunning.com!
Newton Running is owned by one of the original founders, Jerry Lee. Newton is an independent manufacturer of running shoes founded in 2007 and based in Boulder Colorado.
Newton Running is a Boulder, CO based company – all the design, research, and wear testing is done here locally, and our shoes are produced overseas in several Asia countries (China, Korea, Thailand, Vietnam among others).
We recommend choosing your Newton based on several factors.
Your foot type
How comfortable you are with a midfoot technique
If you have ever worn Newtons before
Primary use for the shoes
If you have questions about which model is best for you, send us a message here and we will do our best to match you up with your Newton soulmate!
Runners with a more neutral foot type will want to take a look at the Fusion, Fate, Gravity and Distance platforms. Not sure of your foot type? Check out our video here.
Runners with overpronation will want to take a look at the Isaac, Kismet, Motion, and Distance S platforms. Not sure of your foot type? Check out our video here.
Heel to toe drop refers to the measurement between the height of the heel of the shoe and the height of the midfoot. All Newton models have a heel to toe drop ranging from 0-6 mm. This just means that all our shoes are based on a more level to the ground platform to help you achieve a more natural running technique. Learn more about drop here.
The BOCO AT is our trail specific models that will offer the best trail-specific performance. The BOCO AT has a water-resistant upper and better cold weather protection.
You can! We offer two models that work well as both a walking and running shoe as they offer good cushion on both the heel and the midfoot. One model is the Fate that is a neutral shoe and the other is the Kismet which is a stability model for inward pronation support.
The Fate and Kismet have a responsive cushioning system as the lugs on the ball of the foot are actually based on a hollow chamber with an elastic membrane that will give the midfoot cushioning a slightly firmer and more responsive feel. On both of these models the lugs are beveled and articulated to help rock you forward to hit that “sweet spot” on the ball of the foot. With good cushion on both the heel and midfoot and a less aggressive 4.5 mm heel to toe drop, the Fate/Kismet offer a responsive yet cushioned ride that make them a great option for walking as well as running.
Both of these models offer good full-foot cushion and support so it is really a matter of which one feels best for you.
We recommend basing your size off of your current running shoes. Measure if you have a full thumbs width of space from the top of your longest toe to the end of the shoe. If you have that much room, stay in the same size for your Newtons.
Our shoes run true to athletic sizing so most runners stick with the size that they typically wear in an athletic shoe, but occasionally some will move up a half size. If you're having trouble deciding between 2 sizes always start off ordering the larger! Many people underestimate the proper amount of room you need in the toebox and too tight a fit can really affect your happiness in the shoe.
The proper fit in your Newtons should give you about a thumb's width from the end of your longest toe to the end of the shoes. This should ensure that the raised lugs on the midfoot are fairly centered under the ball of your foot to allow you to hit your sweet spot on every stride!
Newton Running shoes are designed to show wear from the outside-in and your unique wear pattern can give you great feedback about your form and technique. Flip over your shoes and take a look!
Ideally, you should see most of the wear centered on the front third of the lugs under the ball of your foot and little friction wear on the heel or toe of the shoes.
For more information on your wear patterns, check out our customer corner video.
Every runner is a little bit different in how long it will take them to adjust to their Newtons as it depends on a lot of factors.For some runners it takes a week and for others it may take months. We recommend starting with 10-15 minutes of running in the shoes and building up gradually from there.
Yes. Simply remove the insert that comes with the shoes and replace it with your over-the-counter insert or custom orthotic.
As you transition to your Newtons you can continue to rotate them with your more traditional running shoes. When starting out, we recommend using your Newtons for 10-15 minutes at a time and your other shoes for the rest of the mileage you want to log as this will help you adjust to the more level platform and unique technology in our shoes. You'll notice that the more you're in your Newtons, the less you will want to be in your old shoes!
Every runner is a little bit different in how long it will take them to adjust to their Newtons as it depends on a lot of factors.For some runners it takes a week and for others it may take months. We recommend starting with 10-15 minutes of running in the shoes and building up gradually from there.
Running with a more natural running technique engages the plantar fascia, Achilles tendon and calf with every foot strike. These muscles and tendons work very efficiently in unison but they are tiny and, therefore, susceptible to fatigue. Some slight soreness as you adjust to your Newtons is totally normal and nothing to worry about - it just takes some time to build strength and lengthen those muscles and tendons so be patient and take your time breaking in your shoes.
Running downhill with a midfoot strike takes a bit of time to master. A confident, rapid leg turnover will allow you to stay on the midfoot while continuing to accelerate on the downhill. Keep your feet level to the ground rather than pointing your toes down and stabbing the ground or overstriding and braking with your heel. Watch a demonstration here.
Your Newton shoes are built to take whatever distance you want to log in them, whether it's 5 km or 500 km.
There are many outstanding resources for people interested in learning more about running efficiency:
Naturalrunningcenter.com
Newtonrunning.com/form/running-better
Evolutionrunning.com
Chirunning.com
Posetech.com
Videos:
The secret sauce powering the speed of Newton Running shoes is its proprietary Action/Reaction™ Technology. Generated by the active movement of the lugs, Action/Reaction Technology creates a responsive, trampoline-like cushioning system that provides quicker bounce-back and loses less energy than a traditional foam-core running shoe. Also known as 'lugs'
The responsive yet cushioned feel of the lugs in the forefoot is the same technology that exists in the heel. With Newton Running, you will get full-foot cushioning and protection with every step.
POP stands for Point of Power and refers to the different types of cushioning and level of responsiveness in our different models. This is the “sweet spot” in the shoes.
POP 1 refers to our most responsive lug platform. The POP 1 platform will have isolated and squared-off lugs based on an elastic membrane and hollow chamber to give you the most responsive ball of the foot platform. Found in our Gravity, Motion and Distance models, the POP 1 platform is designed to give you a highly responsive and dynamic ride.
Our POP 2 platform will feature the same elastic membrane and hollow chamber like the POP 1 platform but with rounded and articulated lugs to help guide you onto the sweet spot on the ball of the foot. Found in our Fate and Kismet models, the POP 2 platform will still offer a great responsive feel, but with a slightly more relaxed ride due to the beveled lugs.
EMB stands for Extended Medial Bridge. This is a feature that you will find on some of our stability models like the Kismet to further enhance it's stability. The EMB is an area of structural support that extends under the arch to help provide additional architectural support for runners who overpronate. A broader under-foot platform increases ground feel and gives you all the stability you need!
The Extended Medial Bridge provides architectural support through greater surface area under the arch to help complement the natural anatomy of your foot. This anatomical support will stabilize your foot without overcorrecting it. Learn more about the specifics of EMB here.
Over time, many shoe designs have become thicker, cushier and heavier with greater heel heights. In the spirit of making every stride better, Newton shoes feature lower heel to toe drops to put you in a position to run most naturally.
We offer all customers who purchase directly from us in the United States a 30-day no-questions asked return and exchange policy. This means you can run outside in your shoes and make sure that you love them. If not, just let us know, as we cover the cost of shipping on any returns or exchanges within this 30-day window. Apparel must be unworn with tags still intact in order to be returned for a refund. Requests for refunds and exchanges must be submitted within the 30 day window, contact us if you have issues outside of that and we'll be happy to see what we can do. If Newton determines, in it's sole discretion, that there have been irregularities or abuse in any regard, Newton can discontinue any/all policies for identified customers.
This policy applies only to orders shipping within the United States, please contact Customer Service to find out more about international policies and please note that free shipping is only available for US customers. See Return Policy, and Terms and Conditions for more information.
US orders are shipped via Fed Ex and UPS, free shipping becomes available when requisites thresholds are met.
*In the event that we fulfill an item from our Boulder warehouse that is shipping to Canada, the order will be shipped via best available option to us and subject to a $13 flat rate shipping fee due to customs and duty costs.
*Please note, we are currently not able to ship to some regions of Canada but if you encounter problems let us know and we will see what we can do to accommodate.
*Due to high cost of shipping, we are unable to ship orders that only contain Apparel/Gear to Canada. You must make a shoe purchase in order for our warehouse to ship your order to Canada.
*Orders shipped to PO BOX/APO/FPO addresses ship via USPS due to regulatory restrictions.
For orders in the USA, Newton strives to ship all orders placed during the week before 11 a.m. EST and orders using expedited service (i.e. 2Day, Overnight, etc....) placed prior to 4 pm EST the same day. Orders placed during the week after 11 am EST will ship the following day.
Orders placed on Saturday/Sunday will generally ship the following Monday regardless of method.
But generally to be safest we suggest accounting for 1-2 day processing time before package goes into transit.*Please note, any orders shipping to Canada are subject to a $10 flat rate shipping fee, and must include a pair of shoes.
Expedited orders placed before 3pm MST during weekdays (Monday-Friday) will generally ship same day, orders placed Saturday/Sunday generally ship on Monday aligning with carrier practices.
For standard shipping via FedEx/UPS Ground it generally takes 3-5 days for an order to arrive from our Boulder warehouse.
For Canada orders, please allow 5-10 business days from the shipment date. Please keep an eye out for shipment information following order confirmation with tracking detail and links to help you keep informed as to progress of your shipment.
Expedited shipping options include UPS Three Business Day Select, UPS Second Business Day Air, and UPS Next Day Air. These expedited shipping options are only available for orders shipped within the United States.
Please note that the day that you place your order does not factor into the shipping time and that the shipping time refers to business days as UPS does not deliver on Saturday or Sunday. Any order placed after 4:00 p.m. will ship the following day. If you have further questions regarding shipping time, please contact us directly at 303-442-1113.
If you choose an expedited shipping method, please send us a note to newtonsupport@newtonrunning.com with your order confirmation number so we can ensure the order ships the same day.
Once your order has shipped, you will receive an email confirmation. This email will include your UPS tracking number and a link to the UPS tracking website. If you do not see this email in your inbox, please check your junk or spam mail in the event that this email has accidentally been filtered there.
Return authorizations are required for all returns. Please contact Newton Running Customer Service at support@newtonrunning.com or 303-442-1113 within 30 days of your purchase to either exchange your Newton shoes or return them for a refund. Exceptional circumstances such as theft, damage, etc... may require investigation before acceptance. Requests for refunds and exchanged must be submitted within the 30 day window, contact us if you have issues outside of that and we'll be happy to see what we can do. And refunds can only be issued and policy applicable to purchases made on NewtonRunning.com, and can only be credited to original account
We first ask that you contact the retailer to see if they are able to help with a return or exchange as your original purchase lies with them. If they are unable or unwilling to help with a return or exchange within 30-days of your original purchase, please contact our customer service team at newtonsupport@newtonrunning.com or 303-442-1113 for more information.
Yes! You can place an order, but if you have any problems please give our customer service team a call at 303-442-1113 M-F from 9:00 a.m. to 5:00 p.m. MST.
On the first page of the checkout process, there is a box on the right hand side with text that says , “Enter Discount Code” and “Enter Gift Card.” In the relevant box, add either your gift card number or your discount code to redeem. Hit Apply. You should see the Discount appear and subtracted from the Subtotal price. Hit proceed to checkout.
This is usually due to the billing address not matching what the bank has on file for your credit card. You can change the address and try again or you can simply contact Customer Service at 303.442.1113 to place your order over the phone. Please note that you may see a pending authorization on your card for each time that you tried to process the order.
If you have an issue that you would like to submit to our team for consideration under the warranty, please send us an email to support@newtonrunning.com with the following information for the warranty claim:
• Proof of purchase – either a copy of the original receipt, bank statement, or store invoice will work
• Picture of the tops and bottoms of both shoes
• Picture of the damaged area
• Picture of the style number from the patch sewn into tongue
• Approximate mileage on the shoes
The Newton Running Human Rights Production Standards reflect the relevant covenants of the International Labor Organization, input from human rights organizations and academia, and our own experience. In developing this policy, we sought to use standards that are fair, appropriate to diverse cultures and that encourage workers to take pride in their work.
Non-Discrimination
Newton Running will seek business partners who do not discriminate in hiring and employment practices, and who make decisions about hiring, salary, benefits, training opportunities, work assignments, advancement, discipline, termination and retirement solely on the basis of a person disability to do the job.
Working Hours/Overtime
Workers shall not be required to work more than 60 hours per week, including overtime, except in extraordinary circumstances. In countries where the maximum work week is less, such local standard shall apply. Workers shall be entitled to at least one day off in every seven-day period. Adherence to this Newton Running Standard is a sign that factory management efficiently organizes its production planning and workflow.
No Forced Or Compulsory Labor
No factory making Newton Running products shall use forced or other compulsory labor, including labor that is required as a means of political coercion or as punishment for holding or for peacefully expressing political views. Employers will maintain sufficient hiring and employment records to demonstrate and verify compliance with this provision. Newton Running will not purchase materials produced by any form of compulsory labor and will terminate business relationships with any sources found to utilize such labor.
Fair Wages And Benefits
Newton Running will seek business partners committed to the betterment of wage and benefit levels to the extent appropriate in light of national practices and conditions. Newton Running will not select business partners who pay less than the minimum wage required by applicable law or who pay less than the prevailing local industry wage.
No Child Labor
Newton Running seeks business partners who do not use child labor. The term "child" refers to a person who is younger than 15, or younger than the age for completing compulsory education in the country of manufacture, whichever is higher.
Freedom Of Association
Newton Running will seek business partners that share its commitment to the right of employees to establish and join organizations of their own choosing. Newton Running recognizes and respects the right of all employees to organize and bargain collectively.
Non-Harassment
Newton Running will seek business partners that treat their employees with respect and dignity. No worker will be subject to any physical, sexual, psychological, or verbal harassment or abuse.
Safe And Healthy Work Environment
Newton Running will seek business partners that strive to assure employees a safe and healthy workplace and that do not expose workers to hazardous conditions.
Non-Retaliation Policy
Factories must publicize and enforce a non-retaliation policy that permits factory workers to express their concerns about workplace conditions without fear of retribution or losing their jobs. Workers should be able to speak without fear directly to factory management or Newton Running representatives.
Environmental Footprint
Newton Running will work with our partner suppliers to promote positive environmental awareness and responsible practices.
Yes! Newton shoes are made of 100% synthetic, man-made materials. We're n the process of obtaining certifications with many organizations and to date have obtained PETA's Vegan approval. As a producer of complex goods it's a very long and difficult process, but as a company we are committed to ensuring our products are made in the most socially responsible and cruelty-free manner.
All used/returned shoes are donated to low income high school running programs, through One World Running to 3rd world countries, or to Soles 4 Souls.
We do! Newton Running is proud to support our active duty Military, Police, and Firefighters by offering a 35% discount and free shipping on qualifying product ordered through our website (please note: some promotional and product exceptions may apply). Are you active duty? Apply Now!